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Responsible gambling in the UK: signs and support

Find warning signs, immediate steps, age safeguards and how to check an operator or raise a complaint; UK operators must provide account-level limit controls.


Gambling is not a way to earn money or a solution to money problems. You can lose money, including money set aside for essentials. If gambling is affecting your finances, relationships or daily life, look at what is happening and take a practical step to stop further harm.

Signs that gambling may be becoming a problem

Pay attention to things you can observe, such as:

These signs do not require a diagnosis to be worth acting on. If one or more apply, consider stopping now rather than waiting to see whether things get worse.

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What you can do now

If you have an account with a UK-licensed casino, open its account settings and look for the responsible gambling controls. Operators must provide account-level limit controls, and UKGC-licensed casinos must offer responsible gambling tools, including self-exclusion. A financial limit can restrict how much you can spend; self-exclusion is a way to block yourself from gambling with that operator.

If you cannot find the controls, contact the operator through the support option in your account and ask how to set a limit or self-exclude. If you have decided to stop, ask specifically for self-exclusion rather than relying on a reminder or a short break. Do not deposit more money while looking for help.

You can also tell someone you trust what is happening and ask them to help you take the next step. If gambling has left you unable to meet essential costs, contact the organisations you already use for financial or debt support. This page does not list an external gambling-support organisation: no organisation names, addresses or phone numbers have been verified for publication here. Do not rely on an unverified contact detail.

Age and safeguards

You must meet the legal age requirement to gamble. Operators must verify a customer’s age before allowing them to deposit funds into a gambling account.

For online slots, the total stake in a game cycle must not exceed £2 if you are under 25, or £5 if you are 25 or older. A new game cycle cannot begin until at least 2.5 seconds after the start of the previous one, and autoplay is banned in Britain. These restrictions do not remove the risk of losing money.

Remote gambling operators must prompt new customers to set a financial limit before their first deposit and make account-level limit controls accessible. Remote operators and UK-licensed casinos cannot accept credit-card payments for gambling. Operators also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling.

Checking an operator and raising a complaint

A remote operator’s gambling website or app must show its licence details and link to its public register licence information. Check those details if you are unsure who is providing the service.

If you have a complaint about a UKGC licensee, it must offer an internal complaints process and access to an approved Alternative Dispute Resolution service. Ask the operator how to use these routes if your complaint is not resolved. A complaint process is for disputes with the operator; it is not a substitute for stopping gambling when you feel unable to control it.

The fact that operators must provide safeguards does not make gambling safe or turn it into a way to cover bills. If you recognise the signs above, use the account controls to limit or stop access now.